Return & Refund Policy

RETURN & REFUND POLICY

NOT THE RIGHT FIT? WE'LL HELP MAKE IT RIGHT.

We want you to feel confident when ordering from SAMPLEDECANT.

If your purchase isn't right for you, you may be eligible to request a return within [30 days] of delivery.

ELIGIBILITY FOR RETURNS

To be eligible for a return, the product generally must:

  • Be purchased directly from SAMPLEDECANT

  • Be within the applicable return period

  • Be in reasonable condition

  • Include the original accessories and packaging when possible

Products that have been damaged through misuse, unauthorized modification, or improper operation may not qualify for a return.

IF YOUR PRODUCT ARRIVES DAMAGED

If your order arrives damaged, please contact us within [48 hours] of delivery.

Please provide:

  • Your order number

  • Photos of the shipping package

  • Photos of the damaged product

  • A description of the issue

We'll review the information and help determine the appropriate solution.

IF YOU RECEIVED THE WRONG PRODUCT

If you received an incorrect product or an item is missing from your order, please contact us as soon as possible.

We'll work with you to correct the issue.

HOW TO REQUEST A RETURN

To request a return, contact:

Email: [support email]

Please include your order number and the reason for your return.

Our customer support team will provide return instructions if your request is approved.

Please do not send a product back without receiving return instructions from our support team first.

RETURN SHIPPING COSTS

If the return is due to a manufacturing defect, incorrect item, or shipping damage caused before delivery, SAMPLEDECANT will determine the appropriate return shipping solution.

For returns due to personal preference or other non-defective reasons, the customer may be responsible for return shipping costs.

REFUNDS

Once your returned product has been received and inspected, we'll process your refund if the return meets the applicable requirements.

Approved refunds will generally be issued to the original payment method.

Depending on your payment provider or bank, it may take additional business days for the refund to appear in your account.

EXCHANGES

If your product qualifies for an exchange, please contact our support team.

We'll review your situation and provide the appropriate instructions.

IMPORTANT

For safety and quality reasons, please use our products only according to their intended purpose and the instructions provided with the product.

QUESTIONS?

We're here to help.

Email: [support email]

SAMPLEDECANT

YOUR SATISFACTION MATTERS TO US.