SHIPPING POLICY

WE'LL GET YOUR ORDER MOVING.

At SAMPLEDECANT, we know that once you place an order, you want to know when it's going to arrive.

That's why we aim to process and ship every order as quickly as possible while providing tracking information whenever available.

ORDER PROCESSING

Orders are typically processed within [1–3 business days] after payment has been successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

SHIPPING TIMES

Estimated delivery times vary depending on the destination and shipping method selected.

Shipping delays may occasionally occur due to customs processing, weather, carrier delays, holidays, or other circumstances outside our control.

TRACKING YOUR ORDER

Once your order has been shipped, we'll send you a tracking number by email.

You can use the tracking number to check the progress of your shipment.

If your tracking information has not updated for several business days, please contact our support team and we'll be happy to help.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your destination, shipping method, and order details.

From time to time, we may offer promotional free shipping on selected orders or destinations.

Any applicable shipping promotion will be clearly displayed at checkout.

CUSTOMS & IMPORT DUTIES

International orders may be subject to customs duties, taxes, or other import charges depending on the destination country.

Any applicable customs fees or import charges are the responsibility of the customer unless otherwise stated at checkout.

Customs policies vary by country, so we recommend checking your local regulations before placing an international order.

WRONG OR INCOMPLETE SHIPPING ADDRESS

Please make sure your shipping information is correct before completing your order.

If you notice an error, contact us as soon as possible at:

[support email]

Once an order has been shipped, we may not be able to change the delivery address.

LOST OR DAMAGED PACKAGES

If your package arrives damaged, please contact us as soon as possible and provide photos of the package and product.

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If you still cannot locate your package, contact us and we'll do our best to assist you.

QUESTIONS ABOUT SHIPPING?

We're here to help.

Email: [support email]

Response Time: [24–48 business hours]

SAMPLEDECANT

FROM OUR FACTORY TO YOUR HANDS.